Troubleshooting Ideas for Connection Issues

Network Equipment (When you think your internet or wifi is down, do this)

1. Unplug cable from cable receiver for 60 seconds
2. Unplug modem power for 60 seconds

Computer/Laptop/Device (When you have a signal, but not a good connection)

1. Start school by restarting your computer/Chromebook (control+shift+qq)
2. Disable any non-school related Chrome extensions and close unneeded tabs
3. Run speedtest.net and check download/upload speeds
1. Try this at various spots in your house to test wifi strength
2. Also try with network load and without
4. Use speaker view instead of gallery view in Zoom or Meet
5. Try disabling your video in Zoom or Meet (if it’s okay with your teacher)
6. Use the dial in feature on Zoom or Meet to connect your audio
7. Try plugging into ethernet directly to the router and see if problems are resolved
8. Try using a different device if you have one available
9. (In Google Meet) Go into Settings, then Video, and lower the quality of the sending and receiving video.
10. Connect to your router's 5GHz network (if possible) for less interference and congestion

Also to Consider

1. See if you get different connection speeds in various parts of the house. You may not have a strong wifi signal.
2. Report any loss of Internet to your provider (link for Spectrum) 
3. If your router is over a year old, contact Spectrum and they will send you a replacement
4. Fill out the survey http://bit.ly/lcspectrum to give LCUSD and Spectrum updated information on internet issues.